Secret Spot Hot Tubs is a 2-minute drive south of Rotorua on State Highway 5, turn left down Waipa State Mill Road for 100m to the Mountain Bike Car Park. We are located between the carpark and the forest. Please arrive 15 minutes before your booked time to check in and change. Remember to bring your swimwear and towel (alternatively these items can be hired at Secret Spot). Bookings can be rescheduled up to 4 hours before your reservation but cancellation requires 12 hours’ notice. Please refer to our website for a full list of our terms and conditions. For any queries please email: info@secretspot.nz or call +64 7 348 4442. Thank you for visiting Secret Spot – we can’t wait to see you!
No refunds within 24 hours of departure unless the activity operator cancels the activity due to waterway, road or weather conditions. Otherwise, refunds are granted solely at the discretion of the payee according to the activity operator's cancellation policy. Refunds may only be obtained from the payee.
Both the Operator and any Agent (including their respective employees, agents, officers and directors) exclude, to the fullest extent possible under law, all and any liability for any loss, damage or injury (whether direct or indirect or consequential, however arising) suffered by the Guest or any person associated with the Guest in relation to the booked activity. All activities have elements of risk and all guests undertaking any Activity do so voluntarily and at their own risk. To the extent permitted by applicable laws, all warranties, representations and implied terms are also excluded. The Operator reserves all rights to cancel any Activity at its discretion for (but not limited to) any of the following reasons: a) waterway, road or weather conditions; b) lack of numbers participating in the Activity; c) unsuitability of Guest(s) due to reasons such as age, ill health, poor fitness, intoxication or any other reasons rendering a Guest unsuitable or unfit to participate in the Activity; d) any other circumstances which are beyond the reasonable control of the Operator. All Guests agree to adhere to any instructions in relation to the Activity from the Operator at all times.
- Our hot-tubbing hours are from 9am to 10pm every day. Last soak session starts at 9.00pm each night. - Hot tubs are booked for a 45-minute soak time, starting on the hour or on every quarter hour. Patrons are asked to arrive at least 15 minutes before their scheduled booking time to allow time to shower and change into swimwear. - No more than 6 people per tub, including kids. - Bookings can be rescheduled up to 4 hours before your reservation but cancellation requires 12 hours ‘notice. - Children under 15 years old must be accompanied by a paying adult. - No Children under 5 years old are permitted in the hot tubs or shinny dips. - Only one promotional discount per purchase. - Any health conditions which may be affected by heat must be disclosed to Secret Spot staff before entering the hot tubs. - Secret Spot retains the right to remove disruptive patrons. - Patrons are required to exit the hot tubs after 45 minutes (full-time will be automatically signalled with a light). - Only one group per hot tub (we will not mix up unrelated groups). - Patrons must stay on the boardwalks at all times. - Alcohol, food and drink may not be brought onto the premises. - Secret Spot is a non-smoking and vaping facility. - No personal music is to be played at the hot tub. - Secret Spot is a licensed premise and operates according to the Sale and Supply of Alcohol Act 2012. - Closed Christmas Day.
